Privacy policy

Camping la Sardane, as data controller, attaches great importance to the protection and respect of your privacy. The purpose of this policy is to inform you of our practices regarding the collection, use and sharing of information that you may provide to us through our website, accessible at https://www.campinglasardane.fr.

By accessing our website and using our services, you acknowledge that you have read and understand this privacy policy and the information collection and processing practices described herein.

To this end, the company Camping la Sardane and all its employees undertake to

    Collect and use data only for a specific and legitimate purpose determined in advance;

    Collect data only in one of the following contexts:

    Data necessary for the execution of contracts and services requested.

    Express and specific consent from you

    Legitimate interest of the company duly justified

    Collect and use only the data strictly necessary for the purpose of the processing.

    Keep data only for a limited period of time corresponding to the services provided;

    To transfer data only when necessary and in compliance with legal security standards;

    To ensure that your rights are respected and that you can exercise them.

1. THE INFORMATION WE COLLECT

1.1 Information you provide directly to us

When using our services, you may provide us with information, some of which is identifiable “personal data”. This is particularly the case when you fill in our contact forms.

The data that we may collect in order to use the service is as follows

• Name
• Surname
• e-mail address
• Your telephone number
• A copy of all correspondence between you and Camping la Sardane
• Details of visits to our website

For each of these, you are informed of the mandatory and optional information by means of asterisks on the registration forms.

1.2 Information we collect automatically

If you connect to our services, using the functions of the social networks made available to you (such as Facebook, Twitter, LinkedIn), Camping la Sardane will have access to some of the data (including name, surname, photograph, email address and number of friends) of your account on this social network, in accordance with the general terms of use of the social network in question. If you are connected to our website and a social network, certain parts of the website may be personalised for you when you visit our website with the information you have chosen to make public.

If you wish to disable personalisation, you must first log in to your social network and follow the procedures set out on that third party site.

During each of your visits, we may collect, in accordance with applicable law and with your consent, if any, information about the devices on which you use our services or the networks from which you access our services, such as, but not limited to, your IP addresses, login data, type and versions of Internet browsers used, types and versions of browser plug-ins, operating systems and platforms, data relating to your navigation of our site (including pages visited, content, search terms used, and time spent on certain pages). This information is collected through the use of cookies. This information may also be used to improve the functionality and performance of the application used.

1.3 How is your personal data collected?

The data we collect and process may be provided by you when you fill in forms on the company’s websites and applications or when you specifically give your consent.

Technical information is collected by your browser on the operating system and browser used, or through cookies.

2. HOW LONG WE KEEP YOUR DATA

We retain your personal data only for as long as is necessary for the purposes for which we collected it, including as necessary to meet any legal or accounting requirements and any legal accountability obligations.

In determining the appropriate retention period for personal data, we take into account the nature and sensitivity of the data, the risk of harm that may arise from its unauthorised use or disclosure, the purposes for which we process it, and the possibility of achieving those purposes by other means, as well as applicable legal requirements.

The periods are as follows:

    5 years from the closure of the customer relationship

    3 years for prospects from the date of the last visit to the website.

    13 months for cookies from the time they are placed on your computer or terminal

    Geolocation data: only for the duration of the session or navigation

3.  USE OF DATA

Camping la Sardane only collects and uses data about you for specific purposes and limited to what is necessary for you, namely

3.1 Managing your registrations

Camping la Sardane may request certain information, such as your e-mail address, in order to send you information and news. You always have the option of unsubscribing from these news feeds by following the link in the email.

This processing is done on the basis of your consent.

3.2 Communicating with you

Camping la Sardane may need to collect and process certain information necessary for the execution of the commercial relationship. For example, to carry out after-sales services. The data collected allows us to communicate with you.

This processing is necessary for the performance of our contractual obligations, or is carried out with your consent and/or necessary for the establishment, exercise or defence of legal claims.

This data may also enable us to inform you of changes to our services, improve and optimise our services.

3.3 Communicating with third parties

Camping la Sardane may use your information if we believe it is necessary to defend ourselves in a court of law, where there is a legally enforceable duty or request for disclosure, to take action against any illegal or suspected illegal activity, to protect and defend a right, or to secure our information system.

3.4 Processing your order

Camping la Sardane cannot execute the contracts concluded with it or its commercial partners without obtaining certain information from you.

This processing is necessary for the performance of the respective contractual obligations.

When you make a transaction through our website, Camping la Sardane does not store your payment data but only the data related to the transaction (date, amount, place of delivery…).

4. RECIPIENTS OF THE INFORMATION COLLECTED

In the course of using our services, we may share information about you, including personal data, with the subcontractors we use for technical services, payment services, or providers of analytical solutions and business software and applications.

We only share your data with the above mentioned third parties in the following cases:

Where we use a service provider in connection with the performance of any contract between you and us or in order to provide or improve our services.

When we use technical subcontractors selected by the Company, on behalf of or on the instructions of Camping la Sardane, to host and store user data on their servers and to ensure the integrity and security of our data.

When we use analytical solution providers to improve and optimise our website.

When we use software and business application providers to better manage our business.

When we are legally obliged to do so, in the event of an emergency involving public health or the physical integrity of a person, in the context of enquiries and investigations, or to guarantee the rights, property and safety of the Company, its members and more generally any third party.

In the event of a sale of the Company or any of its assets, we reserve the right to share your personal data with the purchaser of that business or those assets.

5. WHERE IS YOUR DATA TRANSFERRED TO?

5.1 Where does Camping la Sardane transfer data?

The Company does not wish your data to be stored outside the European Union. However, some service providers, in particular software solution providers, may be located outside the European Union.

Prior to transfers outside the European Union, Camping la Sardane undertakes to implement the procedures required to obtain the necessary guarantees for the security of such transfers, in particular in countries which do not present an adequate level of protection, by means of the European Union’s standard clauses.

5.2 Where is the data collected via our website hosted?

Camping la Sardane uses an IT service provider to host the data related to the management of the website and the applications.

This data is hosted via collective or dedicated servers at OVH. This subcontractor allows the IT service provider to choose the physical location of the data storage. The IT Service Provider has chosen to have the data hosted on servers located on French territory.

You will find all the information relating to the protection of personal data on their site: https://www.ovh.com/fr/protection-donnees-personnelles/.

6. USERS’ RIGHTS

In accordance with the provisions of the EU Regulation 2016/679, the so-called General Data Protection Regulation, you have the following rights about your data:

Right of access: you have the right to ask us what data we have about you; you have the right to request the deletion of erroneous or obsolete data.

Right of correction and deletion: you have the possibility of correcting your data and requesting their deletion.

Right to object: you have the possibility to object to the transmission of your data.

Right to portability of your data: you have the right to request a digital copy of your data from us or to have it transferred directly to another service provider.

Right to lodge a complaint with the competent authorities: you have the right to lodge a complaint with the competent authorities if you consider that we have not respected your rights.

You have the right to set out instructions on what to do with your personal data after your death.

The exercise of these rights is however limited to reasonable processing of your requests, for which we reserve the right to refuse any excessive requests or for reasons of legitimate interests (litigation or legal obligations or data necessary for the contractual relationship).

To exercise your rights, you can send us an e-mail via our contact form or by sending us a letter to the following postal address Avenue du Grau 66702 Argelès-sur-Mer.

You may be asked to provide proof of identity.

7. MINORS

Article 40 of the French Data Protection Act, as amended, establishes a specific right to be forgotten for minors.

An Internet user under 18 years of age at the time of publication or creation of an online account may directly request from Camping la Sardane the deletion of data concerning him/her, as soon as possible

This deletion is however limited when the information published is necessary for information purposes, for reasons of public interest or to comply with a legal obligation.

8. COOKIES

8.1 What is a cookie?

A cookie is a system capable of storing and/or collecting information relating to the navigation of the user’s terminal (computer, tablet, etc.) subject to the user’s agreement and unless the user objects.

8.2 Purpose of cookies used on the web

These cookies enable Camping la Sardane to memorise information relating to registration or access to our services, to implement security measures or to adapt the presentation of the services to the display preferences of the terminal (language, operating system, etc.). They also allow you to access your personal account.

Cookies make it possible to establish statistics and volumes of frequentation and use of the various elements making up the Services (pages and content visited, path) such as GOOGLE ANALYTICS, to carry out studies to improve the content offered by the Services. Cookies also allow us to personalise your relationship with our Company by offering you targeted advertising. In this respect, we may use the services of online advertising companies

If the User wishes to obtain more information on cookies, their rights and how to block them, they can consult the http://www.youronlinechoices.eu/ website or the CNIL website at https://www.cnil.fr/vos-droits/vos-traces/les-cookies/. The User can also modify his preferences on cookies directly from the interface provided for this purpose by clicking on this link.

8.3 User’s choice concerning cookies

The User may at any time express and modify his/her wishes regarding cookies.

The User can configure his browser so that cookies are saved or rejected, either temporarily or permanently.

The fact of continuing your browsing after having been informed of the categories of cookies likely to be installed on your computer and their purposes shall constitute your consent to the deposit of cookies on your computer.

It is possible that the settings chosen may modify and/or restrict access to and use of the Services.

To this end, the Site includes different categories of cookies which will only be installed if you continue your browsing after reading the banner displayed on the first page visited of the site and informing you of their existence and purpose or once you have set your preferences in terms of cookies by using the link provided for this purpose on the cookie banner.

8.3.1 Technical cookies

If you refuse to save cookies on your computer, you will no longer be able to benefit from a certain number of functions and your navigation on the Site may be modified or simply impossible.

Camping la Sardane declines all responsibility concerning the consequences of the degraded functioning of the Services resulting from the impossibility for Camping la Sardane to record or consult the tracers necessary for the functioning of the Site that are refused or deleted by the User.

8.3.2 Statistics and audience analysis cookies

These cookies enable us to establish statistics concerning the volume of visits to our websites and services (number of visits, unique visitors, pages viewed) and statistics concerning the use of the various elements that make them up (sections and content visited, navigation paths taken).

These cookies also allow us to improve the interest and ergonomics of our website, our services and the various elements that make them up. They are also used to offer you content tailored to your interests. Finally, they allow us to detect any navigation difficulties.

8.3.3 Advertising and targeted advertising cookies

Advertising cookies are used to

avoid the repeated display of the same advertisement, even when the advertisement is not linked to your preferences,

to determine in real time which advertisement to display according to your centres of interest in the light of your recent browsing on the Sites and the Application and on other sites,

to help improve your browsing experience and make it more interesting, as well as to improve the relevance of messages that may be sent to you if you have previously accepted the possibility,

In addition, Camping la Sardane may, subject to your choice, associate browsing information processed by Cookies with your Personal Data in order to send you, for example, electronic marketing material.

You may exercise a choice of cookie preferences in accordance with Article 8.4.

8.3.4 Third party cookies

The Site may use social network plug-ins such as Youtube, Facebook, Twitter, LinkedIn, etc. For example, if the Customer is connected to Youtube while browsing the Site and activates a Youtube video used on the Site, Youtube may directly link the visit to the Customer’s Youtube profile even if the Customer did not use the share button.

If the Customer interacts with the plug-ins, for example by clicking on the Facebook “Like” button or by leaving a Facebook comment, the corresponding information will be transmitted and stored on a Facebook server.

Camping la Sardane does not manage the data collected by the Social Networks via the buttons or widgets. You must read the policy on the protection of personal data published by the Social Networks concerned, in order to know how the data collected by the latter is processed and used, as well as the possibilities for setting parameters to protect your privacy.

If you do not want the Social Network to link the information collected through our Company to your Social Network user account, you should disconnect from the Social Network before consulting the Site.

8.4 How do you exercise your cookie management choices?

By continuing to browse the Site, you accept that cookies from the Publisher and from third parties may be deposited on your terminal, for the purposes specified in the information banner and in this Charter.

You can exercise your choices by using the link provided for this purpose on the cookie banner.

 9- SECURITY

Camping la Sardane implements directly or ensures with its service providers that they implement all the technical means adapted in accordance with the rules of the art, to maintain the integrity, the numerical and physical safety, the confidentiality of the data and in particular to prevent that they are deformed, damaged, or that unauthorized third parties have access to them, to capture them or to use them, in particular by the means of protection such as the installation of a certificate SSL, of encoding, codes of access, firewall, antivirus and all other adapted technical means.