A question? Any doubts? Here you’ll find the answers to your questions. If you still have doubts, don’t hesitate to contact us ☼
The campsite
When is the campsite open?
The campsite is open from April 11th to September 20th, 2026.
What are the arrival days?
For rentals: Wednesday, Saturday, Sunday (in high season) For traditional and comfort pitches: every day.
What time does the gate open?
The gate opens at 6am and closes at 11:30pm.
Are pets allowed and under what conditions?
Pets are accepted except in the following accommodations: Coco savane – Mandarin SPA – Tropical SPA – Cottage Premium. However, they are prohibited between July 13, 2025 and August 23, 2025. Category 1 and 2 dogs are strictly forbidden.
What labels/brands does the campsite have?
Qualité Sud de France, Qualité tourisme Occitanie, Famille plus, Clef Verte, Refuge L.P.O, Accueil Vélo.
What does the campsite have to offer?
Short-stay offer, valid on : Coco savane, Duo confort, Cottage confort, Hélios (PMR), Baby confort, Baby family, Family confort and Tribu. Not valid from 05/07 to 30/08/2025. Fortnightly offer (2 weeks purchased, 4 nights free) Not available from 05/07 to 30/08/2025 Long-stay offer (4 weeks purchased, 1 week is free) Not available from 05/07 to 30/08/2025 Indian summer offer (3 weeks purchased, 5 nights free) FROM 30/08 TO 21/09/2025
What options can I add to my stay?
Household package- 1 to 2-person hotel package- 1 to 2-person bed linen package- Romantic package- Mascot package- Barbecue rental- Baby kit (items supplied with pre-filled waiver)- Cleaning kit- Eco-organic hygiene kitMore info: https: //www.campinglasardane.fr/le-camping/nos-services/
The reception desk
What are the reception hours?
Reception is open every day from 8.00 am to 8.00 pm, as soon as the campsite opens.
How can I reach reception?
By telephone: 04.68.81.10.82 By e-mail, by clicking here
What services can I find at reception?
-General information – Option rental/booking – Mail drop – Souvenir store – Participatory library – Activity flyer – Interactive kiosk, Cool’n camp photobooth – Safe-deposit box
What should I do if I arrive at the campsite after reception has closed?
You can contact the security guard, who will give you an envelope containing a welcome booklet with your unit/site number and, if applicable, the keys to your accommodation.
Aquatic area
What are the opening hours of the aquatic centre?
Except June 21 – September 05: Aquatic center opens from 10:00 am to 12:30 pm and from 1:30 pm to 7:00 pm From June 21, for sport swimmers only, the semi-olypic pool opens 1 hour earlier, from 9 am From June 21 to September 05: Aquatic center closes at 7:30 pm…
What swimwear is allowed?
Only traditional one-piece or two-piece swimsuits, briefs or boxer shorts are permitted. (NB: Swim shorts, burkini, topless are strictly forbidden).
What are the rules of the aquatic area?
– Unaccompanied children are not allowed – The semi-Olympic pool is dedicated to swimmers and calm – Buoys other than armbands/safety equipment are not allowed – Eating is not allowed in the aquatic area – Smoking is not allowed in the aquatic area.
What are the aquatic facilities?
– Heated outdoor semi-Olympic pool – depth from 1.30 m to 1.80 m – Heated indoor pool – approx. 27°C – Indoor water garden – games and water jets – no pool – Heated whirlpool baths – 3 slides → Pentagliss’, Kamikaze and Tube – Children’s paddling pool
Can we reserve water lines?
Outside July and August, sports clubs and associations can reserve water lines for training purposes, subject to availability. Please contact the Reservations Department by e-mail or telephone.
Well-being area – Institut Natur’elle et lui
When is the wellness area open?
It is open from Monday to Friday and cannot be held responsible for any change in opening hours.
How do I get to the institute?
– Through the entrance on the lane leading to the night parking lot – Through the entrance on the pool side, at the covered pool.
How can I reach the institute?
You can contact them on 07.45.14.26.36
What types of services does the institute offer?
– Hairdressing- Reflexology- Energy treatments- Massages- Body care- Facial care- Waxing- Nail care (semi-permanent varnish)
The catering division
How can I reserve a table at the restaurant?
You can easily make a reservation via the Zenchef app or directly at the restaurant reception desk.
How do I contact the snack bar?
Call +33 7 69 90 27 92 during the snack bar’s opening hours to place your order.
No text messages • No voicemail • Voice calls only.
Orders can also be placed directly at the snack bar during opening hours.
Opening hours:
10:00 AM – 2:00 PM
4:00 PM – 9:00 PM
What payment methods are accepted?
– Cash- Credit card- ANCV vacation vouchers- Bank cheque (maximum 1 month before arrival)- Bank transfer
The grocery store
When is the grocery store open?
Open Monday to Sunday from opening to closing. Schedules subject to change.
What can I find at the grocery store?
– Hot food – Bread and pastries – Basic necessities – Fresh fruit and vegetables – Regional products – Wine cellar –
Press outlet – Beach and fashion items
Kids Clubs
Squirrel Club (ages 2 to 5)
Free registration for clean children aged 2 to 5*In the event of a change in the number of sessions, the establishment accepts no liability.
The toddler garden (ages 5 to 11)
Free registration for children aged 5 to 11. Club open every vacation.
Teen Club (ages 12 to 17)
Free registration for children aged 12 to 17. Club open every vacation.
The gym
Where is the gym located?
It’s located in sanitary block 1, on the first part of the campsite.
How and when can I access the gym?
To access the gym, you’ll need to go to reception to obtain a magnetic badge. Access is free and reserved for La Sardane guests of legal age. Open from 6:00 a.m. to 9:00 p.m.
What equipment does the gym have?
The air-conditioned gym is equipped by Technogym:- Rowing machine- Treadmill- Elliptical trainer- Bike- Weight bench- Pulleys- Weights- Press- Lockers- Rope- Washbasin- WC- Disinfectant- Clock
Installation
Can a minor stay without a legal representative?
No, reservations for minors only will be automatically refused. Minors not accompanied by their legal guardian are not allowed on the campsite.
How do I access the parking lot at night?
The parking lot is accessible 24 hours a day, on presentation of the license plate you provided when checking in at reception.
Where can I find electric vehicle charging stations?
You’ll find 4 sockets in the night parking lot, 2 sockets in the Tropical parking lot and 2 sockets in our Riad parking lot.
Where are the laundries located?
– Laundrette n°1 is located next to the grocery store – cash – Laundrette n°2 is located next to sanitary block n°3. – cash and credit card NB: laundry included, washing machine 6€ and tumble dryer 4€ washing machines: 6.5kg
Which bathroom stays open all night?
The night annex is sanitary unit no. 2
Are there any boulodromes on the campsite?
The campsite has 2 boulodromes: – The large boulodrome is located at the end of the night parking lot – it is lit (work has been carried out this year, 2024, to improve it) – The small boulodrome is located at the mini farm – no lighting.
Where can you play ping-pong?
You’ll find a ping-pong table at the back of the overnight parking lot, close to the boulodrome (rackets not supplied).
Where is the emptying area?
It’s located next to toilet block 2. You will be able to evacuate your grey/black water and fill up with drinking water.
Reservations
How do I register for activities?
u0022You can register directly from your Cool’n Camp space. If you have any problems, please do not hesitate to contact reception or the Bonics team.
What equipment is prohibited?
– Plancha, electric barbecue and their derivatives (pierrade, etc.) – Air conditioner
What are the booking conditions?
– It is not possible to place an option. – The 30% deposit must be paid at once to validate the reservation – A baby (or infant) is counted as a member in its own right and is included in the maximum authorized capacity. – Payment can be made in instalments up to the day of arrival.
How can I pay for my stay?
– Cash (up to 1000€) – Bank cheque (up to 1 month before the start of the holiday) – ANCV and ANCV connect cheques (in the name of one of the participants or the contractor) – Credit card – Via the 3D Secure Payzen platform NB: We do not accept VACAF vouchers.
What does the cancellation guarantee cover?
-It allows the reimbursement of sums already paid, excluding the amount of the booking fee and the amount of the cancellation guarantee. Valid reasons are : Serious illness, injury, death or substantial material damage → For further information: https: //www.campinglasardane.fr/conditions-generales/
How do I cancel my stay?
– Cancellations must be made by e-mail by clicking here – Official proof must be provided. (e.g. medical certificate). – To request a refund, you must have subscribed to the guarantee and respect its terms. NB : The management of Camping La Sardane has discretionary power in the event of cancellation.
What is the capacity of my pitch?
Traditional pitch: 6 people including 4 adults maximum Comfort pitch: 6 people including 4 adults maximum
Rental properties
Can a minor stay without a legal representative?
No, reservations for minors only will be automatically refused. Minors not accompanied by their legal guardian are not allowed on the campsite.
Where is my inventory? How do I create it?
– The inventory is located either in the living room (wall or inside cupboard) or in the kitchen (wall or inside tall cupboards)u003cbru003e- To make your inventory log on to your Cool’n Camp app or drop by reception.
Can I put a tent next to my mobile home?
No, it is forbidden to put a tent on a mobile home plot.
Can I park a second vehicle next to my mobile home?
No, additional vehicles must be parked either in the overnight parking lot or outside the campsite. Except for Tribes, which have 2 parking spaces. Additional vehicles are accepted on payment of a surcharge.
Locations
How do I register for leisure activities?
You can register directly from your Cool’n Camp space. If you have any problems, please do not hesitate to contact reception or the Bonics.
What equipment is prohibited?
– Plancha, electric barbecue and their derivatives (pierrade, etc.) – Air conditioner
What is the capacity of my pitch?
– Traditional pitch: 6 people including 4 adults maximum – Comfort pitch with private sanitary facilities: 6 people including 4 adults maximum.
Does a visitor have access to the parking lot at night?
No, visitors must park their vehicles outside the campsite.
Safety and regulations
Can a minor stay without a legal representative?
No, reservations for minors only will be automatically refused. Minors not accompanied by their legal guardian are not allowed on the campsite.
Are electric barbecues allowed?
u003cstro For safety reasons, only gas barbecues or planchas are permitted. Electric BBQs and derivatives (pierrades, etc.) are strictly forbidden.
What to do in the event of flooding
Quietly make your way to the nearest refuge area, either near the restaurant or the multi-sports field.
My child wants to come with an underage friend. Is this possible?
No, this is not possible, as minors who are not accompanied by their legal guardians are not allowed on the premises.
Our visitors
How do I register for activities?
You can register directly from your Cool’n Camp space. If you have any problems, please do not hesitate to contact reception or the Bonics.
Does a visitor have access to the parking lot at night?
No, visitors must park their vehicles outside the campsite.
Should I announce a visitor?
All visitors wishing to enter the campsite must be announced to reception (or to the security guard after reception closes) – Access is free of charge – You must provide proof of identity – Reception will issue a specific wristband for each visitor.
Minors
Can a minor stay without a legal representative?
NoNo, reservations for minors only will be automatically refused. Minors not accompanied by their legal guardian are not allowed on the campsite.
What rules apply to minors?
– Minors must not circulate alone in the campsite after 00:00; they must be accompanied by their legal representative or guardian. – Minors are under the responsibility of their legal representatives or guardians for the entire duration of their stay. Legal guardians may not leave the campsite without minors under their responsibility.
Practical information
How do I register for activities?
You can register directly from your Cool’n Camp space. If you have any problems, please do not hesitate to contact reception or the Bonics.
How do I sign up for excursions?
Registration for the free excursions offered by the campsite (Barcelona 1x/week from mid-June to mid-September) will be made exclusively via your Cool’n Camp area – Sundays from 7.00 pm. Management cannot be held responsible for any changes notified on the aforementioned application. We therefore advise you to consult the relevant application regularly.

